Shipping Info

SHIPPING
We ship Monday through Friday using FedEx but our frozen shipments can’t be in transit over the weekend so we are not able to deliver your package on a Sunday, Monday or a FedEx holiday. We cannot ship outside of the United States.

We can only ship to certain zones (postal codes) within the United States where we can guarantee 1-day or 2-day ground delivery. If you live outside of one of those zones, you will not be able to complete your order. Zones are generally within the states: AZ, CA, CO, ID, NM, NV, OR, UT, WA and WY.

SHIPPING RATES
Order 3-4 pints and pay $35 ground shipping per shipment.
Order 5 or more pints and pay $29 ground shipping per shipment.

HOW DO WE DO IT?
We pack our frozen products in a cooler within a shipping box with enough dry ice to keep the contents frozen well into the evening of the delivery date. It is best to open the package immediately upon arrival and to put ice cream in the freezer. Use gloves when handling dry ice.

NO SIGNATURE REQUIRED
FedEx is authorized to leave all packages at the destination without signature which will insure that your product will not melt due to multiple delivery attempts.

TRACKING
When the shipping label is created you will receive an email with your tracking number. 

FINE PRINT
rivoproteinicecream.com cannot be responsible for damage or loss of gifts due to unavailable recipient or incorrect address information, or theft. We are not able to change the address or cancel an order once the order has been processed. Please ensure your recipient will be in town on the arrival day. We are not liable for lost or melted products if customers change the pickup location to a FedEx access point, FedEx Store or any other delivery address during the shipping process.

ACCESSIBILITY
We are dedicated to ensuring that all customers are able to access our goods and services, regardless of disability status. If you encounter any issues accessing our content, or have any recommendations on how we can make our content more accessible to you, please feel free to contact us at hello@rivoproteinicecream.com. We will do our very best to respond within three business days.

STANDARD SHIPPING
Your package will arrive in 5 – 10 business days (or less) from the day we receive your order. Orders received with longer transit locations than shipping days left in the week will be held for shipment the following Monday. Using Standard shipping, your package will arrive Tuesday through Friday and Saturday if possible.

OUR GUARANTEE
To guarantee delivery we must have the complete and correct address. We are not able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of some of our products.  

REFUND POLICY
If there are any issues with your order, please contact our customer service. Please have pictures of your damaged product available when speaking with our customer support representatives. There will be an option of refund or reship for shipments deemed to be failed. Customer service must be contacted within 30 days of your order's delivery to be eligible for a refund or reship.

CUSTOMER SERVICE
We are here to help you. You also can always contact us through the "contact us" page on our website. Questions are generally answered during our business hours of 9:00 AM until 4:00 PM Pacific Time.