Product & Nutrition
What makes Rivo different from other protein ice creams?
Two things: ingredients and taste. We use organic cane sugar instead of alternative sweeteners found in other brands, add a touch of prebiotic fiber to most flavors, and skip the gums. Plus, we believe we’re the first protein ice cream to taste like premium, full flavor ice cream. The taste is amazing.
How much protein is in each container?
Each tub packs about 30g of protein. It's the perfect balance of indulgence and fuel.
Is it dairy free?
Rivo is a dairy-based ice cream made with real cream for that authentic, scoop-shop taste. We know not everyone can enjoy dairy, and we hope to offer dairy-free options in the future. If you’re dairy-sensitive, some people find they can enjoy Alec’s Ice Cream, which uses A2 dairy. For a fully dairy-free option, our favorite brand is Cosmic Bliss. (We’re here to support your goals, even if that means cheering on other ice cream companies.)
What are the macros?
We kept the macros - the fat and the sugar - similar to other premium ice cream brands. We believe when you reduce fat and sugar, you take away from that taste and texture we all love in classic ice cream. We wanted there to be zero taste sacrifice with Rivo. We think we nailed it and can’t wait for you to try some!
Does Rivo contain gums or fillers?
Nope. I wanted this to be something I could feel good giving to my kids. That means natural ingredients, no alternative sweeteners, and no gums or fillers.
Shipping & Storage
How do you ship ice cream without it melting?
Great question! We ship every order with insulated packaging, dry ice, and fast transit times. Orders are only shipped to zones we know can be reached frozen and fresh.
Where do you ship?
For launch, Rivo is available on the west coast only (think the western third of the U.S.). After you fill your cart and enter your zip code, we’ll let you know if we’re able to ship to you. We’ll expand as soon as operations allow.
Do I need to be home when my order arrives?
Within a few hours is fine. Pints arrive frozen with dry ice, but should be transferred to your freezer ASAP for the best experience. The dry ice makes Rivo extra hard at first, so let it sit in your freezer over night before scooping (or let it sit out on your counter for 10 minutes)
What if my ice cream arrives melted?
That’s on us. Contact our customer service team with your order details, and we’ll make it right.
Orders & Subscriptions
Do you offer subscriptions?
Not yet, but they’re coming soon!
Can I order a mix of flavors?
Absolutely. You can build your own bundle and mix flavors to your taste.